Delegate login access to support

By default, SpringCM Support does not have access to customer data or account settings. Access to an account must be explicitly granted by an active end-user within the account.

Enabling delegated support allows a SpringCM Support agent to access content and configurations on your behalf. The agent's access will mirror that of the delegating user.

Note: All actions performed by the agent will log as completed by the delegated user.

CHOOSING A LOGIN DELEGATE

You can follow the steps below to quickly enable this feature in your SpringCM account:

1. Login to your SpringCM account
2. Click the Utility Menu icon (top-right) []
3. Choose Delegate Access from the Utility Menu 
4. In the General section, choose support@springcm.com from the Choose a Login Delegate drop-down
5. We suggest enabling access for 2 days or longer

Tips from Support

• Support inquires requiring account level access will need delegation from an administrative user role.