SpringCM is now a DocuSign Company

Important Changes to SpringCM Support

Since SpringCM joined DocuSign, we’ve been working to seamlessly integrate related systems, processes, and resources for our customers. Our priority has been to provide you with the best experience across our teams and technologies, with as little interruption as possible. With that in mind, please note a few upcoming changes to how you access SpringCM support and training below.

Changes to How You Contact Customer Support

Beginning on April 1st, you’ll start to see a few changes in your support experience, as you will submit new support tickets via the DocuSign Support Center. Please note that the email address support@springcm.com will no longer be available for submitting new requests, you will need to submit via the DocuSign Support Center.

You will receive an email on or before April 1 with instructions on how to log in and access the DocuSign Support Center (you may need to check spam folders). You can expect to receive continued high levels of product and solution expertise, and quick issue resolution when you have a question.

The SpringCM community will continue to serve as your home for SpringCM knowledge. For more information on this change, read the FAQ.

Until the dates mentioned here, all of your existing customer support channels and access to information will remain unchanged. Should you have any questions in the interim please feel free to reach out to your SpringCM Customer Success Manager or the Customer Support team.

Thank you, as always, for being a great SpringCM customer.

Eugenia Salvo
Global Customer Support

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